IT Field Engineer

IT Field Engineer focuses on to repair diagnose and replace pc’s, laptops, printers, servers and retail equipment and associated peripherals.

What the role involves

• To repair diagnose and replace PC’s, Laptops, Printers, Servers and retail equipment and associated peripherals.
• Assisting other engineers in the delivery of service to our customers.
• Cover site roles where required due to planned or un-planned absence.
• Achieve KPI target of 5 visits.
• Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requiremen.
• Update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.

Skills and requirements

• Relevant technical, electrical, mechanical, maintenance, gas, plumbing, or engineering experience may be required.

Confirmed role details

• Monday - Saturday (availability to cover 24x7) Interview Process: 2-stage process Car Allowance.

Candidate fit

• technical judgement, safe working habits, careful diagnostics, and practical problem-solving