IT Field Service Technician

IT Field Service Technician focuses on the it service delivery technician will be responsible for direct technical end user support, addressing hardware, software, and 1st level network issues.

What the role involves

• The IT Service Delivery Technician will be responsible for direct technical End User support, addressing hardware, software, and 1st level network issues.
• Ensure End User Compute equipment supplies are sufficient to support the business, requesting additional IT hardware as needed.
• Installs, configures, and maintains IT equipment and software to ensure operational efficiency.
• Maintains records of issues and resolutions for future reference and for improving IT support processes.
• Interacts with clients to process basic service requests or resolve basic technical problems.
• Coordinating with local IT support vendors for services such as Network cable installation, Copier Support, and eWaste collection.

Skills and requirements

• Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer (MCSE) certification is desired.
• Minimum of 2 years relevant direct technical support experience. Key Competencies.
• Communication Skills: Effective verbal and written communication skills are essential to interact directly with end users, other team members, and other IT support departments.
• Knowledge of ITIL and Other Frameworks: Understanding of IT service delivery fundamentals, the use of ServiceNow and how to properly process IT tickets.

Candidate fit

• Problem-Solving Skills: The ability to understand the incident or request assigned, perform suitable inquiry to gain additional information and work to provide a proper resolution.

Additional role context

• On call 24×7 for emergencies.
• Analytical Skills: The ability to aid in analyzing problems, identify root causes, and help implement solutions as directed.