IT Onsite Support (London, Full time)

As a IT Onsite Support (London, Full time), the work centres on first- and second-level support for internal users. It would suit someone who can bring technical problem-solving, documentation, and careful delivery to the role.

What the work leans on

Analysis, prioritization, and sustainable resolution of IT incidents and service requests. Processing and maintenance of tickets in the ticketing system according to ITIL-oriented processes.

Where the technical work sits

• First- and second-level support for internal users.

Technical requirements

• 2–3 years of professional experience in IT support, service desk, or a comparable OSS environment.
• Strong knowledge in analyzing and resolving user and system issues.
• Structured, solution-oriented, and independent working style.

What helps delivery stay steady

careful practical judgement. Strong professional approach.

Practical details

• Wide range of activities, tasks, and projects.
• Vouchers (birthday voucher, wedding and newborn gifts).
• Fishing for Friends program – our employee referral program.
• Opportunities for professional development and career advancement.

Job details

• Benefits mentioned: Training