IT Operations Engineer

IT Operations Engineer focuses on provide day-to-day hands-on it support for team17 employees.

What the role involves

• Provide day-to-day hands-on IT support for Team17 employees.
• Ensure responsive and professional support across Team17 departments.
• Supporting the prioritisation and progression of tickets, tasks, and operational requests.
• Supporting responses to incidents or service disruptions, ensuring clear communication and appropriate escalation.

Skills and requirements

• Experience in IT operations, service delivery, or hands-on IT support.
• Experience supporting Microsoft 365, Entra ID, and Intune or similar endpoint/device management tools.
• Manage tickets, and escalate issues appropriately.
• Experience supporting hybrid or distributed teams.

Candidate fit

• technical judgement, safe working habits, careful diagnostics, and practical problem-solving

Additional role context

• Maintain operational standards for end-user computing, including laptops, desktops, builds, patching, and peripheral devices.
• Support the lifecycle of user devices, including provisioning, refresh cycles, and asset tracking.
• Provide administrative support across corporate platforms, including Microsoft 365 and collaboration tools, plus JAMF.