IT Service Desk Analyst

The IT Service Desk Analyst position centres on providing first line support service, making decisions on the best time to resolve the problem over the phone or call back. It would suit someone who can bring strong professional approach to the role.

Role overview

Shall enhance the reputation of the Group with effective and satisfactory customer communications. The successful candidate will be responsible for providing 1st line support (via telephone, email) across a broad range of platforms and technologies.

Main responsibilities

Provide first line support service, making decisions on the best time to resolve the problem over the phone or call back. Reporting incidents to 3rd party suppliers and monitoring their response. Maintaining records & produce reports, as required.

What helps someone succeed

Strong professional approach.

Requirements

• MS365/Exchange, project management skills and influencing skills.
• An appreciation of the industry standard best practice framework for service delivery.
• A proven track record in service delivery within an IT environment.

Requirements mentioned

• Excel