IT Service Desk Analyst

The IT Service Desk Analyst position in Elmdon, Birmingham centres on supporting the adoption of new technologies and continuously seek ways to improve service delivery. It would suit someone who can bring strong professional approach to the role.

How the role is set up

Logging and tracking user issues and requests into the company ITSM (Information Technology Service Management) Tool. Create and update Knowledge Base articles, FAQ's and user troubleshooting guides. This is to enable a level of self-service within our user community.

Where someone would start

Supporting the adoption of new technologies and continuously seek ways to improve service delivery. Understand role‑specific access needs to support new starters effectively. Collaborate with HR Teams to ensure new users are onboarded effectively.

What helps someone build confidence

Strong professional approach.

What is expected

• Technical IT system knowledge; basic understanding of IT concepts required, with a willingness to develop deeper technical competence.
• Proven ability to own tasks and follow through to completion will be essential for the position.
• Curiosity and willingness to learn new technologies and methodologies.

Job details

• Triage and resolve common IT issues with hardware, software and network connectivity (desktops, laptops, printers, operating systems, applications). This could be face-to-face or v.
• Work model: Remote.