IT Service Desk Engineer

IT Service Desk Engineer focuses on providing first and second-line support across retail stores and head office (windows, m365, epos, networks).

What the role involves

• Providing first and second-line support across retail stores and head office (Windows, M365, EPOS, networks).
• Diagnosing and resolving technical issues end-to-end, including.
• Windows OS issues (performance, profile corruption, updates).
• Office 365 (Outlook, Exchange, Teams, authentication).
• Azure Entra (users, permissions, group policies).
• Supporting store technology (EPOS systems, printers, network hardware).

Skills and requirements

• Minimum 2+ years in a Service Desk.
• Windows 10/11 troubleshooting Active Directory (user admin, permissions, GPO basics).
• Experience in a retail or multi-site environment.
• Experience working with ITSM tools (e.g. Jira, ServiceNow).

Confirmed role details

• Competitive salary and benefits package.
• Hybrid working, 3 days in London based office & 2 working from home.
• Holiday allowance.
• 50% staff discount & 25% for family and friends.

Candidate fit

• patience, troubleshooting discipline, clear communication, and accurate ticket handling