IT Service Desk Manager

The IT Service Desk Manager position centres on managing the Service Desk function including staff assignments, shift coverage, performance monitoring, reporting, and providing direction in prioritizing activities. It would suit someone who can bring strong professional approach to the role.

What the work leans on

Organize and deliver remote site services for corporate events including yearly meetings, significant off-sites What You'll Bring3+ Years of people management or team lead experien. You will be responsibile for leading and overseeing the Service Desk team, ensuring the delivery of high-quality technical support services to all users.

Where the technical work sits

• Managing the Service Desk function including staff assignments, shift coverage, performance monitoring, reporting, and providing direction in prioritizing activities.
• Driving continuous service improvement by monitoring the critical service level KPIs.
• Maintaining and enhance enterprise Incident Management, Problem Management, Knowledge Management, and Service Request processes.

What helps delivery stay steady

Strong professional approach.

Practical details

• The Way We Work – our hybrid working model based on trust and flexibility.
• Custom learning experience as part of our investment in you.
• At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover.
• Work model: Remote.

Job details

• Benefits mentioned: Training, Hybrid working