IT Service Desk Technician

IT Service Desk Technician focuses on be supported by your manager to develop your career.

What the role involves

• Be supported by your manager to develop your career.
• Liaise with our internal and external clients, IT support personnel and external suppliers to resolve incidents.
• Monitor incidents and service requests using the Service Management software, ensuring that all contact and updates are recorded.
• Liaise with the Line Managers to identify, diagnose.

Skills and requirements

• A friendly, helpful person with a couple of years’ experience within 1st line support role.
• Experience of 2nd line support is beneficial but not required.

Confirmed role details

• Salary reflective of your experience, circa. £27,146.
• Earn up to 10% of your salary with our annual bonus scheme.
• Minimum of 25 days annual leave plus Bank Holidays per year increasing to 31 days with length of service, with the opportunity to buy/sell up to 5 days holiday per year.
• Auto enrolled into the workplace pension scheme, and we’ll contribute a minimum of 6% of your salary.

Candidate fit

• patience, troubleshooting discipline, clear communication, and accurate ticket handling

Additional role context

• An experienced 1st line IT Service Desk Technician who is solutions orientated and passionate about helping others.
• Resolve any incidents/service requests assigned to you.
• Ability to communicate clearly with key stakeholders and colleagues.

Known job details

• Pay: £27,146