IT Service Manager

IT Service Manager focuses on reporting to the it service management senior manager, you will play a key role in operating, improving and embedding itil 4-alignedernance and service management practices.

What the role involves

• Reporting to the IT Service Management Senior Manager, you will play a key role in operating, improving and embedding ITIL 4-alignedernance and service management practices.
• Coordinating Release Managementernance, ensuring controlled deployments with appropriate approvals and readiness checks.
• Supporting internal and external audit activity, including evidence gathering, remediation tracking andernance input.
• Produce and enhanceernance reporting (KPIs, KRIs, control effectiveness) to drive insights and improvements.
• Supporting business resilience and continuity planning, including Business Impact Assessments and recovery activities.

Skills and requirements

• IT Service Manager – ernance & Resilience) is required on a 6 month FTC basis for a large and expanding organisation based in Sheffield during a period of change and transformation.
• Experience inplex or fast-paced organisations.
• Familiarity with tools such as JIRA or other service management platforms.
• Exposure to resilience, BCM or incident management environments.

Candidate fit

• operational ownership, people coordination, problem-solving, and clear communication

Additional role context

• Operate and continuously improveernance practices, including Change Enablement, Release Management, Service Validation & Testing, and IT Service Continuity.
• Strong understanding and practical application of ITIL (ideally ITIL 4).