IT Support Analyst with 1st and 2nd Level Support

The IT Support Analyst with 1st and 2nd Level Support position centres on this role would require a service-oriented attitude, excellent verbal and written skills and a high focus on the quality of work towards end user support. It would suit someone who can bring technical problem-solving, documentation, and careful delivery to the role.

Known job details

• Work model: Hybrid
• Additional detail: Training or development support may be provided.

Likely focus of the role

• This role would require a service-oriented attitude, excellent verbal and written skills and a high focus on the quality of work towards end user support.
• Troubleshoot, diagnose issues affecting both Mac and Windows end point devices.
• End User Support and IT service desk ticketing ownership.

Requirements mentioned

• 3 + Years’ Experience in an IT Engineer.
• Proven experience within a Microsoft environment.
• Relevant technical experience with the stack, platform, data, or support environment is important.