IT Support Engineer

IT Support Engineer focuses on provide hands-on support across end-user computing, applications, and core it infrastructure, ensuring consistent service availability.

What the role involves

• Provide hands-on support across end-user computing, applications, and core IT infrastructure, ensuring consistent service availability.
• Managing user lifecycle activities including onboarding, offboarding, access provisioning, and device setup for Windows and macOS environments.
• Maintain desktop estates, including hardware deployment, secure imaging, patching, and vulnerability management.
• Support core IT services such as Microsoft 365, identity platforms, AV systems, and collaboration tools.
• Support projects, and improve system performance and reliability.
• Work with infrastructure and development teams to troubleshoot incidents.

Skills and requirements

• Strong experience supporting Windows and macOS desktop environments.
• Experience with Microsoft Intune, Autopilot, and endpoint device management.
• Basic Microsoft Exchange and Active Directory support experience.
• Background in a 1st or 2nd line IT support role.

Confirmed role details

• IT Support Engineer – 6 month contract.

Candidate fit

• patience, troubleshooting discipline, clear communication, and accurate ticket handling

Additional role context

• VIQU IT are currently looking for an IT Support Engineer who will be responsible for maintaining the stability and day-to-day performance of tombola’s IT systems.
• Working within the IT Services team, you will provide responsive technical support across infrastructure, applications, and end-user environments.
• Collaborate closely with technical teams across the business to ensure reliable service delivery, operational continuity, and continuous improvement of systems and processes.