IT Support Engineer

IT Support Engineer focuses on provide full-scope imac (installs, moves, adds, changes) support for endpoints and peripherals.

What the role involves

• Provide full-scope IMAC (Installs, Moves, Adds, Changes) support for endpoints and peripherals.
• Perform setup, configuration, diagnostics, and troubleshooting for desktops, laptops, mobile devices, and RF equipment.
• Delivering VIP-level support for executive users.
• Handle real-time escalations.
• Support AV/conference room technologies, resolving urgent issues promptly.
• Managing depot services including device imaging, configuration, inventory tagging, shipping coordination, and asset lifecycle tracking.

Skills and requirements

• 3-8 years of hands-on experience in Onsite IT support or end-user computing.
• Strong expertise with Windows, macOS, iOS, and Android platforms.
• Solid knowledge of networking fundamentals, AV systems, and VoIP technologies.
• Proficiency with ServiceNow, ProxyPro, Microsoft Entra (Azure AD), and MDM tools (e.g., Ivanti).

Confirmed role details

• Job Role: - Onsite IT Support Engineer.

Candidate fit

• patience, troubleshooting discipline, clear communication, and accurate ticket handling