IT Support Engineer

As a IT Support Engineer, the work centres on providing telephone and email support for internal users. It would suit someone who can bring this is a "hands on “role where support is often provided face to face and over the telephone in the workplace which requires a calm, professional and sensitive approach to the role.

Who the work supports

Microsoft365 User Administration. Backup administration and testing.

Technical work involved

Provide telephone and email support for internal users. Starters / Movers / Leavers Process. Ensure that all problems are accurately logged within Helpdesk system, resolved promptly and efficiently or escalated where appropriate.

What helps in this technical setting

This is a "hands on “role where support is often provided face to face and over the telephone in the workplace which requires a calm, professional and sensitive approach. A professional approach with excellent communication and interpersonal skills.

Technical skills and experience

• A minimum of 3 years’ experience providing 2nd and 3rd line IT support.
• Strong experience installing, supporting, and troubleshooting.
• Microsoft 365 and Exchange.

Job details

• Remote support for clients regardless of location.
• Work model: On-site.
• Additional detail: Pension support may be included.