IT Support Officers

As a IT Support Officers, the work centres on providing excellent support service to BCI Volunteers. It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

Where the work sits

Division: Human Capital & Administration Division (IT Support Branch)Number of Vacancies: 3. Role Nature: Voluntary Minimum Time Requirements: 1 day per week on average.

Technical work involved

Providing excellent support service to BCI Volunteers. Participating in troubleshooting and incident resolution activities. Performing various regular checks and tasks across the Institute’s user accounts and perform any required actions.

Practical details

• We are looking to recruit a couple of highly motivated and enthusiastic volunteers serving as IT Support Officers to provide support for our computer systems and networks.
• More experienced candidates will be appointed as Senior IT Support Officer or IT Support Manager.
• IT Support Officers will also be given exposure to our projects on blockchain, artificial intelligence and other emerging digital technologies under development.
• As part of the Technology Officer Grade, the IT Support Officers will be responsible for the smooth running of server systems and ensuring that users get maximum benefits from them.

Technical skills and experience

• Demonstrable skills in Office 365 and G-Suite administration.
• Website maintenance and basic design skills.
• An ability to assess each BCI Volunteer’s IT knowledge levels.