IT Support Technician

IT Support Technician focuses on being part of this team at amazon means you’ll have learning resources to develop your career and technical skills at your own pace and earn industry-recognised qualifications.

What the role involves

• Being part of this team at Amazon means you’ll have learning resources to develop your career and technical skills at your own pace and earn industry-recognised qualifications.
• Supporting local users by installing, supporting and fixing issues on the IT infrastructure, end-user devices and applications.
• Managing tickets, providing both first and second-line support.
• Provide proactive maintenance to maximise the availability of all IT equipment.
• Delivering innovations together with other IT Service colleagues.
• Within the Ops Tech IT (OTS) team, we offer constant tech support to Amazon’s global operations.

Skills and requirements

• Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting.
• Experience troubleshooting integrated and interdependent computer systems.
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
• Experience working with computers and Microsoft Office products (including Outlook, Word, and Excel).

Confirmed role details

• As an IT Support Technician, you’ll work at a logistics site alongside colleagues, remote support teams and the business to offer a crucial IT support function.

Candidate fit

• Patience, troubleshooting discipline, clear communication, and accurate ticket handling.

Additional role context

• IT Technicians in Amazon's Operations teams don’t have traditional office roles – they take care of the various IT systems at the heart of our operational sites.