IT support Technician

The IT support Technician position centres on managing and prioritise the ticket queue. It would suit someone who can bring clear communication skills with both technical and non-technical users to the role.

Who the work supports

Provide user support via the service desk both remotely and in person. Support IT systems including Active Directory, Microsoft 365, and related platforms.

Technical work involved

Managing and prioritise the ticket queue. Triage and escalate tickets to the appropriate IT resource. Issue IT equipment to new starters and arrange returns from leavers, updating tracking systems.

What helps in this technical setting

Clear communication skills with both technical and non-technical users.

Technical skills and experience

• Proven track record in troubleshooting and delivering excellent IT service to stakeholders.
• Strong problem-solving skills with ability to identify root causes and implement solutions.
• Good knowledge of Active Directory and software deployment.

Job details

• Based at a UK office location.
• Respond to tickets within SLA.
• Achieve milestones as per IT objectives plan.
• Every voice heard.