IT Support Technician

The IT Support Technician position in Liverpool Overlooking the Harbour centres on we are seeking an IT Technician to oversee employee support across our UK based studios. It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

How the role is set up

Proven experience in managing a high-performing customer service or support team. Collaborate with global IT support teams to ensure global IT policies and standards are consistently implemented and measured.

Technical work involved

We are seeking an IT Technician to oversee employee support across our UK based studios. Supporting users with requests via the ticketing system, while keeping IT security at the forefront of every decision. Work alongside the IT Manager to ensure planned upgrades are implemented with minimum downtime.

Technical skills and experience

• Problem solving skills and the ability to resolve issues swiftly and effectively.
• Ability to produce clear, concise and accurate documentation and job notes.
• The ability to articulate at a technical level appropriate to the circumstances.

Job details

• Excellent holiday package.
• A friendly, focused, ambitious and relaxed working environment.
• Ongoing training and development, with career progression.
• Group Private Medical Insurance provided by BUPA.