IT Technician

IT Technician focuses on technical support: respond to helpdesk tickets, providing hardware and software support for desktop pcs, laptops, tablets, and interactive whiteboards.

What the role involves

• Technical Support: Respond to helpdesk tickets, providing hardware and software support for desktop PCs, laptops, tablets, and interactive whiteboards.
• Network Maintenance: Assist in the management of the school’s LAN/WAN infrastructure, including Wi-Fi connectivity and server health checks.
• User Management: Manage user accounts and permissions via Active Directory and Google Workspace or Microsoft 365.
• Classroom Readiness: Ensure all AV equipment in classrooms and assembly halls is fully functional for daily use.
• Security & Compliance: Assist with regular data backups, anti-virus updates, and ensuring GDPR compliance across all school systems.
• Modern Infrastructure: Work with a mix of Windows and ChromeOS environments, supported by a robust high-speed network.

Skills and requirements

• Line technical support across the school site.
• Proven experience in a technical support role (experience within an educational setting is highly desirable).
• Strong knowledge of Windows 10/11, ChromeOS, and MacOS.
• Experience with Active Directory, Group Policy, and cloud-based platforms (M365/Google Workspace).

Confirmed role details

• Full-Time, Permanent.

Candidate fit

• Technical judgement, safe working habits, careful diagnostics, and practical problem-solving.

Additional role context

• Immediate Impact: Start right away and take ownership of key projects, such as device rollouts or system optimizations.
• Local Connectivity: Conveniently located for commuters via the Metropolitan and Piccadilly lines, with easy access to the M4 and A40.