IT Technician

IT Technician focuses on our it support engineers work behind the scenes to troubleshoot any issues and improve our systems, so that we can operate at our best.

What the role involves

• Our IT Support Engineers work behind the scenes to troubleshoot any issues and improve our systems, so that we can operate at our best.
• Supporting end-user equipment and your building’s IT infrastructure.
• Help with key network projects, like the IT setup of new Amazon buildings.
• Suggest new processes that improve the way Amazon uses IT in its operational sites.
• Be based Onsite and will travel to other operational sites in your country, and potentially internationally, several times a month.
• As an IT Support Engineer, you’ll work with remote and on-site colleagues to support them with any issues.

Skills and requirements

• Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting.
• Experience troubleshooting integrated and interdependent computer systems.
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.

Candidate fit

• technical judgement, safe working habits, careful diagnostics, and practical problem-solving

Additional role context

• Within the Ops Tech IT (OTS) team, we offer constant tech support to Amazon’s global operations.
• Amazon’s OTS team work hard to balance performance and sustainability in all new solutions.
• Lots of our people are based Onsite.