IT Technician

IT Technician focuses on service desk support: provide high-quality technical assistance to staff and students, resolving tickets related to hardware, software, and connectivity.

What the role involves

• Service Desk Support: Provide high-quality technical assistance to staff and students, resolving tickets related to hardware, software, and connectivity.
• Infrastructure Management: Maintain and troubleshoot servers, switches, and wireless access points to ensure 100% network uptime.
• Maintain the school’s inventory of laptops, tablets, and desktop units, performing repairs and upgrades as required.
• Software Deployment: Oversee the installation and configuration of educational software and operating systems across the site.
• Ensure that firewall and anti-virus protections are up to date to safeguard school data.
• Cyber Security: Monitor system logs.

Skills and requirements

• Experience in a dedicated IT support role, preferably within the education or public sector.
• Proficiency in Windows 10/11, Microsoft 365 administration, and Active Directory.
• Familiarity with networking protocols (TCP/IP, DNS, DHCP) and hardware troubleshooting.
• Wayman Education has over 20 years of experience in the education recruitment sector.

Confirmed role details

• Full-Time, Permanent.
• Be a key member of the technical support team, ensuring that the school's digital infrastructure is robust, secure, and user-friendly.
• Based in Manchester with excellent transport links via New Street, Moor Street, and the local tram network.
• Opportunities to work with a diverse range of technologies, including virtualized servers (Hyper-V/VMware) and cloud integration.

Candidate fit

• technical judgement, safe working habits, careful diagnostics, and practical problem-solving

Additional role context

• Work within a structured IT team with clear escalation paths and specialized senior leadership.