Journey Orchestration & Omnichannel Operations Chapter Lead

As a Journey Orchestration & Omnichannel Operations Chapter Lead, the work centres on collaborate with other Chapter Leads to support internal and external customer needs. It would suit someone who can bring strong professional approach to the role.

Role overview

This position is hybrid and will require you to be Onsite 2 days per week at our Bourne, UK office. Through our research and development programs, we are pioneering new healthcare solutions for diseases with high unmet medical need.

Main responsibilities

Collaborate with other Chapter Leads to support internal and external customer needs. Seeks opportunities to develop team members and elevate their Journey Orchestration & Omnichannel operations skillsets while continuing to refine their own personal expertise. Develop capability frameworks, maturity assessments, to drive enterprise adoption of expected transformation.

What helps someone succeed

Strong professional approach.

Requirements

• Collaborate with the Experience & Engagement Practice Lead to define the strategic direction of the Chapter, in alignment with the broader VALUE Delivery strategy.
• Experience leading teams in an agile environment, with a strong understanding of agile methodologies and practices.
• Understanding of journey mapping, orchestration logic, NBE/AI-driven engagement, and customer experience design.

Job details

• Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines.
• Work model: Hybrid.
• Additional detail: Flexible working options may be available.