Junior Helpdesk Engineer

Junior Helpdesk Engineer focuses on build, support, test, or improve systems according to the role and technology stack.

What the role involves

• Build, support, test, or improve systems according to the role and technology stack.
• Work through technical issues carefully and keep delivery, documentation, or support activity organised.

Skills and requirements

• Relevant technical experience with the stack, platform, data, or support environment is important.

Confirmed role details

• Hybrid/Kings Hill, Kent.
• Full Time, 37 hours per week.

Candidate fit

• patience, troubleshooting discipline, clear communication, and accurate ticket handling

Additional role context

• Deliver technical support across multiple channels (calls, chat, email, in-person) in line with service level targets and KPIs.
• Resolve complex IT issues, applying solutions and sharing knowledge with colleagues.
• Maintain accurate records of incidents and requests, ensuring clear documentation of actions taken.

Known job details

• Pay: £24,310 per annum