Key Account Manager

ISS West Midlands, England Posted This week

Contract
Onsite

Job description

Job Description

Working within prestigious, security-sensitive Government environments, you will act as a trusted operational and contractual partner to clients and internal stakeholders.

You will uphold the highest standards of professionalism, confidentiality and governance, ensuring full compliance with contractual requirements, national security standards and site-specific protocols, including SC and higher levels of vetting where required.

Key Responsibilities

  • Provide visible, proactive leadership across all security services, including manned guarding, access control, control room operations and incident response, setting standards appropriate for sensitive Government environments.
  • Act as the primary operational and contractual lead for Government security stakeholders, building trusted relationships through clear communication, structured reporting and strong site knowledge.
  • Ensure full compliance with Government security policies, legislation and contract requirements, including vetting standards, access protocols, information handling and behavioural expectations.
  • Maintain robust governance and assurance frameworks, ensuring all sites remain audit-ready and compliant with internal standards, client requirements and industry best practice.
  • Lead and oversee security incident management and escalation, ensuring consistent command, control, investigation and reporting processes across the portfolio.
  • Provide confident leadership during high-profile visits, VIP movements, protests and periods of heightened threat, ensuring security plans are effectively implemented.
  • Lead, coach and develop geographically dispersed on-site security management teams, promoting consistent standards, accountability and a strong security culture.
  • Drive a culture of risk mitigation, safety, resilience and professionalism, ensuring security officers understand their role within Government environments.

    • Professional and Personal Competencies/Qualifications

  • Proven experience in a senior security management or account leadership role delivering manned guarding and related security services across multiple sites within Government, regulated or high-security environments.
  • Strong operational expertise across security service lines, including static and mobile guarding, access control, control room operations, patrol regimes, key management and incident response.
  • Demonstrated experience leading large, geographically dispersed frontline security teams, including workforce planning, vetting compliance, performance management, training and engagement.
  • Proven capability managing financial and commercial performance of security contracts, including budget oversight, forecasting, cost control and identification of value-add opportunities.
  • Track record of delivering compliant, resilient operations within highly regulated environments, ensuring adherence to contractual, health & safety and Government security requirements.
  • Experience leading security incident investigations, reporting, stakeholder communication and post-incident improvement actions.

    • The Company

    ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

    Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

    We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

    #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement


    ISS is proud to be a diverse and inclusive employer.

    ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

    We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

    We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

    Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

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