L1 Service Desk Team Leader

L1 Service Desk Team Leader focuses on friday on 8.5 hour shifts, anywhere between 7am-6pm, with an hour lunch.

What the role involves

• Friday on 8.5 hour shifts, anywhere between 7am-6pm, with an hour lunch.

Skills and requirements

• Experience managing a team of 10-12 within either a helpdesk, service desk or call centre environment.
• Confident delivering customer service and dealing with clients both by or email.
• We’re proud to be recognised as a Disability Confident Level 3 Employer—the highest level in the UK Government’s scheme.
• This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive.

Confirmed role details

• £28,000 - £32,000 per annum.
• Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee.
• Do you have experience managing a team of 10-12 and you’re looking for the next company to excel and grow your skills?
• Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK.

Candidate fit

• patience, troubleshooting discipline, clear communication, and accurate ticket handling

Known job details

• Pay: £28,000 - £32,000 per annum