L3 Support Specialist

The L3 Support Specialist position centres on hOURS OF WORK Working on a rota basis the shift patterns are: Monday - Friday 8am-4pm (week 1) Monday – Friday 2pm -10pm (week 2) At Assured Data Protection we value diversity and. It would suit someone who can bring reliability, clear communication, and practical judgement to the role.

Where ownership sits

Experience with ticketing systems and SLAs PREFERRED QUALIFICATIONS ITILv3/v4 qualified and/or previous experience within an IT service environment POSSIBLE PROGRESSION PATH Escala. HOURS OF WORK Working on a rota basis the shift patterns are: Monday - Friday 8am-4pm (week 1) Monday – Friday 2pm -10pm (week 2) At Assured Data Protection we value diversity and.

What helps the work land well

careful practical judgement. Strong professional approach.

Practical details

• Our fully managed services include immutable backup, disaster recovery, and cyber resiliency to protect data on-premises and in the cloud, with 24/7/365 expert support.
• A dedicated team is always available to recover your data and minimise disruption in the event of a disaster.
• KEY RESPONSIBILITIES AND TASKS: Duties will include, but are not restricted to the following: Providing day-to-day support to the end-user base.
• Information gathering, qualification and prioritisation of new service requests.

Job details

• Benefits mentioned: Flexible working