Lead Helpdesk Administrator

Lead Helpdesk Administrator focuses on test, or improve systems according to the role and technology stack.

What the role involves

• Test, or improve systems according to the role and technology stack.

Skills and requirements

• The Lead Helpdesk Operator will be supporting and supervising the Helpdesk Operators assisting with incoming client queries, emails and calling out to the relevant engineers.
• Must have previous experience within facilities.
• Must have an understanding of compliance documents, sub contractor management and audits.

Confirmed role details

• Due to an increase in head count, we are currently recruiting for a Lead Helpdesk Operator for a large Hard Services Building Maintenance contract in the Cambridge area.

Candidate fit

• It would suit someone who can bring careful technical judgement and practical problem-solving to the role.