Lead Security Administrator

Lead Security Administrator focuses on troubleshoot complex agent performance issues & perform any required configuration changes to msp systems.

What the role involves

• Troubleshoot complex agent performance issues & perform any required configuration changes to MSP systems.
• Direct customer interaction to facilitate the troubleshooting and artifact collection for diagnosis.
• Liaise with customers, as well as perform effective and timely case resolution.
• Participate actively in training to maintain a working knowledge of the products and their operation, configuration and available functionality.
• Perform application and forensic reporting tasks including archive recovery, data export, customer report execution and integration setup.
• Follow change management process support by providing clear documentation of planned actions and their status and result.

Skills and requirements

• 8+ years’ experience providing direct customer technical application support in a large scale SAAS, Cloud or customer facing managed services environments.
• 4+ years’ experience with implementing and managing Digital Guardian solutions and developing rules/ policies.
• Bachelor’s degree with a focus in computer science, management information systems or related discipline, or equivalent combination of education and experience.
• Demonstrated Multiplatform fluency with Linux, OSX and MS Windows.

Candidate fit

• organisation, accuracy, communication, and careful task follow-through