Lead Travel Consultant

Lead Travel Consultant focuses on monitors call and email queues to ensure timely servicing of inbound contacts.

What the role involves

• Monitors call and email queues to ensure timely servicing of inbound contacts.
• Participates on “MOD” real time rotation when required.
• Creates or maintains training documents with current processes and procedures.
• Training new and existing consultants on process changes.
• Assists Team Leader with monitoring customer service and technical skills and provides immediate feedback.
• Communicate new information to ensure consistent procedures are followed.

Confirmed role details

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to inter.
• Drive company awareness and action.
• Please let your recruiter know if you need an accommodation at any point during the hiring process.