Leisure Operations Assistant

Leisure Operations Assistant focuses on provide outstanding customer care, welcoming families, engaging with parents, and ensuring every swimmer feels supported.

What the role involves

• Provide outstanding customer care, welcoming families, engaging with parents, and ensuring every swimmer feels supported.
• Maintaining the highest standard of hygiene and cleanliness at site to ensure a safe.
• Clean and warm operating environment.
• Communicate confidently with existing and new customers, always delivering on-site resolutions to their queries and needs.
• Supporting all attendees at site with efficient and effective first aid response in appropriate situations.
• Provide poolside supervisory duties during the operating of lessons.

Skills and requirements

• Water rescue or lifesaving qualification (STA Safety Award, L3 Lifeguard or RLSS NRASTC or NPLQ).
• Experience working with children in a leisure environment.
• Competitive pay and employment stability.

Additional role context

• Operating in our own venues and school and university pools nationwide, we deliver best-in-class lessons for children aged 0–11, helping to keep community pools open and thriving.
• From the quality of our teaching to the way we support every swimmer and family as well as safe.
• In this role, you shall provide support at the venues to ensure our customers receive a first-class.