Lending Operations Program Manager

Lending Operations Program Manager focuses on process, and program structure for the uk market.

What the role involves

• Process, and program structure for the UK market.
• Coordinating program tasks across in-market teams including Customer Success (CS), Account Management (AM), Sales, and other operational support teams.
• Maintain lending standard operating procedures (SOPs) and policies for the Square Loans Product.
• Serve as the escalation point for credit reviews, servicing requests, and/or insolvency paperwork.
• Partner with Product teams to ensure the success of the product.
• Handling escalations and define operations processes to support the Loan Operations team.

Skills and requirements

• Demonstrate a high degree of empathy for the businesses and people we serve, and bring creativity towards our procedures while maintaining a positive seller experience.
• Over 5 years of experience in commercial lending, credit operations, or financial services.
• Strong understanding of the UK commercial lending market and regulatory environment.
• Manage complex projects with multiple stakeholders.

Confirmed role details

• Manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff.

Additional role context

• Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square.