Live Ops Support Engineer

As a Live Ops Support Engineer, the work centres on work with peers and other teams on high-severity, active support issues, prioritizing mitigation while investigating root-cause fixes. It would suit someone who can bring strong professional approach to the role.

What the work leans on

Live Playback Operations work on a ‘follow the sun’ model, with team members located in Seattle, London, and Hyderabad, providing 24/7/365 coverage. We cover a wide range of live events; NFL, NBA, MLB, NHL, UCL, EPL, Copa do Brasil, Serie A, Wimbledon, and many more, available world-wide on Prime Video.

Where the technical work sits

• Work with peers and other teams on high-severity, active support issues, prioritizing mitigation while investigating root-cause fixes.
• Aid in the development and testing of operational tools and AI that improve efficiency through automation.
• Customer notification and workflow co-ordination with follow-up to maintain service level agreements.

Technical requirements

• Experience troubleshooting and debugging technical systems.
• Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders.
• Experience in agile/scrum or related collaborative workflow.

What helps delivery stay steady

Strong professional approach.

Practical details

• Shift pattern: Nights.
• Additional detail: Training or development support may be provided.

Job details

• Benefits mentioned: Training