Local IT Support Technician

Local IT Support Technician focuses on deskside support - troubleshooting of it related incidents from in-house software to hardware, such as mobile devices, laptops, pcs, and printers.

What the role involves

• Deskside support - troubleshooting of IT related incidents from in-house software to hardware, such as mobile devices, Laptops, PCs, and Printers.
• Provide remote hands as required.
• Assisting with the installation of new or upgraded systems and applications. Participate in testing and troubleshooting as needed. Involve in project works to local offices.
• Provide meeting room support by assisting with the setting-up of video conferences and presentations. Monitor videoconferences as required.
• Proactively keep the colleagues you are supporting informed of any progress on their incident/service request.
• Travel to offices to provide on-site support.

Skills and requirements

• Relevant technical experience with the stack, platform, data, or support environment is important.

Confirmed role details

• Private medical insurance, health cash plan, dental insurance, life assurance, critical illness insurance, matched pension contributions up to 7%, holiday trading, plus many more.
• We will provide the equipment to allow you to shine at the interview and beyond.
• Successful applications will be invited to a 20–30-minute introductory call with a recruiter.
• Every role recruits differently. But we'll always let you know what to expect from the process, so you get no surprises.

Candidate fit

• patience, troubleshooting discipline, clear communication, and accurate ticket handling