Management Information and Insight Analyst Placement Programme

This is an exciting opportunity for a logical individual who enjoys problem solving. The role provides a breadth of experience of both analytical and operational processes where you will be responsible for providing a broad range of analysis, including regular and ad-hoc reporting.

 You will join a team of Insight Analysts to support the Mobility Services Insight function in the expansion of our analytical capabilities. This role reports into the Insight & Reporting Manager.

Context

The Mobility Services Insight team are responsible for providing accurate, reliable, timely high-quality information and insights that are actionable.

Analysis plays a key role within the team, working with internal and third-party stakeholders to identify trends and patterns and understanding the drivers for customer & dealer interactions. This insight is then used to maximise commercial return and help optimise processes and operational delivery.

Key accountabilities

Work as a key part of the Mobility Services Insight team, supporting dependencies within the team and for other departments across Motability Operations.

You should be comfortable working with numbers, enjoy problem solving, confident to challenge the status quo using strong communication skills.

No previous Insight or Analytics experience is required as we will teach you the tools you need for the role, but experience in Microsoft Office applications including Excel will be useful.

You need to be a strong team player who is able to support their colleagues at all times regardless of workload and demands.

We value individuals who are self-starters and highly motivated, who can communicate clearly and contribute to all the team’s deliverables.

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 700,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 13% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.6 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

We employee around 1500 people who are based across four locations: London, Bristol, Edinburgh and Coalville.

We know that our people are key to our success and our aim is to create an environment that allows our employees to flourish. We look for highly motivated people with a combination of commercial sense and real enthusiasm for meeting our customers' needs and in return, we offer the flexibility to balance your personal and work life.