Manager Advice Service Manager

This Manager Advice Service Manager role is focused on leading and manage a team of ER Advisors delivering a high-volume, ER advice service to managers. It would suit someone who can bring strong professional approach to the role.

Where ownership sits

Support implementation and embedding of agreed changes within the advice team (process, tools, guidance and ways of working). Working Pattern or hours: 36 hours What you should bring to the role.

What the role carries

Leading and manage a team of ER Advisors delivering a high-volume, ER advice service to managers. Own triage and allocation of ER cases, prioritising based on risk, complexity and impact, with a review of case numbers across the advice team and ensuring clear escalation routes. Maintaining oversight of advice quality, case handling and documentation standards across all ER advice and case activity.

What helps the work land well

Strong professional approach.

What the role depends on

• Set and maintain service standards (responsiveness, quality, documentation and manager/employee experience) and monitor performance against agreed measures.
• Use MI to identify pressure points, capability gaps and opportunities to improve manager outcomes and colleague experience.

Practical details

• Annual Leave - 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays).
• Experience in producing and interpreting dashboards / MI and applying insight to improve service delivery and manager capability.
• Demonstrated ability to lead a team, with a focus on team development and performance, preferably within an ER or HR operational environment.
• Strong ER advisory background with experience of triaging, prioritising and overseeing high-volume ER activity.

Job details

• Pay: £52,000 per annum
• Benefits mentioned: Pension, Holiday allowance, Training, Flexible working