Manager

This Manager role with DSV, in Swadlincote, England, full-time, onsite has been cleaned and structured for clarity while preserving the employer-supplied details.

Role overview

Time Type: Full TimeAt DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.

Job details

• Job type: full-time
• Work model: onsite
• Location: Swadlincote, England

Responsibilities and requirements

• Customer Solutions ManagerAir & SeaLocation: UK, base location flexible.
• Occasional travel is required for customer meetings, stakeholder meetings or product-related events.As Customer Solutions Manager, you will play a key role in driving strategic continuous improvement projects and enhancing Order Management & Freight Management Services across global supply chains for assigned accounts.In this role you will act as the key link between operational teams, operational excellence teams, solution design & implementation teams, local internal stakeholders and external key stakeholders, ensuring full utilization of the designed solution its features, maximizing operational process efficiency and customer retention.You will lead strategic initiatives, business review meetings and key performance indicating reviews focused on supply chain consultancy, exception management, operational excellence, continuous solution improvement and enabling enhanced customer engagement through digital solutions.
• What will you be doing?SCS Customer Engagement & Solution Adoption:• Define, maintain and steer the strategic direction for the solution and customer’s continuous development, aligned with DSV’s digitalization roadmap and customer’s objectives.• Lead, prioritize, and execute strategic and operational initiatives in close collaboration with both external and internal, global and local stakeholders.• Establish and maintain global and local KPIs to measure and drive digital data quality and operational excellence performance.Stakeholder Collaboration & Communication:• Serve as the primary liaison between customer, local, regional & global product teams, OPEX and DP&S departments to gather input and align on supply chain- and solution-related initiatives.• Collaborate closely with both the Solution Design & implementation and DP&S team to share product feedback and drive usability enhancements.• Communicate requirements, changes & initiatives effectively across all organizational levels to ensure clarity and alignment.• Act as a subject matter expert for order and freight management solutions within the organization and towards the assigned customer portfolio, providing guidance and support to key stakeholders.Reporting & Statistics:• Monitor solution metrics to identify trends and opportunities for increased supply chain or operational efficiency.
• • Regularly review KPIs and adapt reporting to reflect supply chain exceptions, focus areas or improvement potential.• Develop and maintain monthly reports to support strategic decision-making.
• • Create and maintain clear, comprehensive documentation for KPIs and metrics, including SOPs, process flows, and reporting tools• Ensure that documentation is up-to-date, well-organized, and accessible to relevant stakeholders.