Marketing Operations Manager

Marketing Operations Manager focuses on develop the marketing operations team to deliver high quality customer experiences and digital engagement across all commercial customer segments.

What the role involves

• Develop the Marketing Operations Team to deliver high quality customer experiences and digital engagement across all commercial customer segments.
• Use website analytics, CRM data, campaign tracking, attribution modelling and behavioural insights to identify opportunities and boost ROI.
• Design intuitive end‑to‑end user journeys so Sales, Marketing and Customers can independently complete tasks (find documents, retrieve specs, request approvals).
• Own the information architecture and navigation for SharePoint hubs and the Document Library.
• Ensure content is findable, logically structured and version‑controlled.
• Reporting monthly on KPIs and ROI to leadership.

Skills and requirements

• Relevant leadership, project, operations, people-management, or stakeholder experience is useful.

Candidate fit

• operational ownership, people coordination, problem-solving, and clear communication

Additional role context

• With 150,000 employees worldwide and 850 in the UK, we’re creating “Changes for the Better.” Join us to make a real impact for a smarter, sustainable future.
• Drive the performance, optimisation and continuous improvement of the organisation’s digital ecosystem by owning the commercial website, SEO, analytics framework and self-service e.
• This role ensures that digital touchpoints effectively support commercial goals through data-driven insights, user-centred design and rigorous testing.