NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The role:
An exciting opportunity has arisen for an experienced and driven medical secretary to join the Neurology department based in the Queen Elizabeth University Hospital.
The preferred candidate will be the first point of contact for patient and staff. They will complete audio typing and administrative duties within a large service. They must have a recognised qualification in secretarial studies or equivalent experience as well as waiting list experience. They will be proficient in the use of IT systems, Microsoft Office Packages along with a minimum of one year’s audio typing experience or proven advanced keyboard skills from previous roles.
Duration, Location, and Working Pattern:
Location based in Queen Elizabeth University HospitalFull-time position (37 hours per week)Shift pattern for this post is Monday to Friday, 08:45 – 17:00 (45min Lunch)Key responsibilities:
Complete personal assistant tasks relevant to supporting the departmental Consultant(s), including word processing, filing, audio-typing, scanning, photocopying and the composition of letters, medical reports and preparation of both straightforward or at times complex responses and requests to ensure efficiency in patient care.
Manage Consultant(s)/Team(s) diary to ensure effective time management.
Sort, distribute and prioritise incoming mail, using judgement and experience to decide which documents are to be passed to the Consultant and which may be passed directly to others for action and information.
Deal with telephone and face to face enquiries from all staff groups, patients, relatives, carers, providing information, directing and prioritising queries as appropriate, to ensure efficiency and effectiveness of service delivery, including where appropriate contacting patients at short notice to ensure attendance.
Responsible for making arrangements for the appointment of referrals to appropriate clinics and investigative departments (i.e. Ultrasound/biopsy etc) or arranging admissions/follow-up to facilitate the patient journey, taking into account urgency and length of wait.
Management of the waiting list to ensure available resources are used most effectively in order to appoint patients which meet hospital waiting time targets.
Review outcome status at end of each clinic and liaise with consultant to ensure completion and follow up arrangeKnowledge, training, qualifications and/or experience required to do the job:
HNC/SVQIII in Secretarial Studies/Business Administration or equivalent experience
Proficient in use of software systems including Microsoft Office Packages
Advanced keyboard skills
Medical terminology
Good organisational and communication skills
Ability to work independently or as part of a team
Excellent interpersonal skills with the ability to demonstrate all-round professional attitude especially under pressure with deadlines and conflicting interestWhat we offer:
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
As an NHS Scotland employee, you will be entitled to:
A minimum of 27 days annual leave, increasing with length of service, plus public holidays Membership of the NHS Pension Scheme, including life insurance benefits Salary Sacrifice Car Benefit Scheme Development opportunities including study bursaries, e-learning and classroom-based courses Enhanced pay for working public holidays NHS discounts on a wide range of goods and services Confidential employee support and assistance, including counselling and psychological therapiesInterested?
If you would like to find out more, we would love to hear from you.
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