Member Journey Host

Member Journey Host focuses on monitoring and act on ddi/debtor lists, supporting re-engagement and retention.

What the role involves

• Monitoring and act on DDI/Debtor lists, supporting re-engagement and retention.
• Delivering daily “Hum” moments while supporting “Sing” and “Shout” experiences that surprise and delight.
• Supporting daily club readiness, ensuring presentation, atmosphere, and cleanliness meet Virgin Active standards.

Skills and requirements

• Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs.
• We take value in recruiting the very best team members who work behind the scenes to support our clubs in delivering a world-class member experience.
• We are now looking for a Member Journey Host to join our Member Experience & Hospitality Team.
• Experience in hospitality, customer experience, or member-facing environments (desirable).

Confirmed role details

• 30 days (including bank holidays) annual leave – and we want you take them.
• Access to The Peoples Pension, with our contributions at 3%.
• Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.

Candidate fit

• pace, service focus, consistency, and confidence working as part of a busy team

Additional role context

• Participate in daily service huddles, sharing insights, member stories, and hospitality opportunities.
• Act as a concierge, connecting members to PTs, group exercise, wellness services, and community events.
• We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.