Membership Expansion Operations Manager

This Membership Operations Manager role is focused on leading operational projects, to support achieving membership targets, commercial results and return on investment. It would suit someone who can bring warm, steady communication with children and families to the role.

Where ownership sits

5+ years leading top-tier membership/loyalty expansion projects and operational support. Our hybrid work policy means an average of 3 days per week in the office.

What the role carries

Leading operational projects, to support achieving membership targets, commercial results and return on investment. Leading the business requirements for membership expansion and partnership operations into the overall Membership & Personalisation capability framework. Supporting in defining a scalable operating model, partner support model, and partner service level agreements in alignment with Global Framework Agreements.

What the role depends on

• Provide project support for operationalizing membership expansion, including organisational readiness, communication support and expansion roadmap management.

Practical details

• Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
• So, if you're interested in this role we encourage you to apply as soon as possible.
• Family Care Leave - We offer enhanced paid leave options for those important times.
• Work model: Hybrid.

Job details

• Benefits mentioned: Bonus