Membership Experience & Retention Manager

Membership Experience & Retention Manager focuses on this is a hands-on, people-focused role that sits at the centre of how we support, retain and grow our membership base.

What the role involves

• This is a hands-on, people-focused role that sits at the centre of how we support, retain and grow our membership base.
• Work closely with the management team to support membership growth through strong follow-up, relationship building.
• Someone who takes ownership — you can manage your own workload and responsibilities without being chased.

Skills and requirements

• We are a small, close-knit team that takes real pride in the club, our standards and the experience we give our members.
• Lead management and delivering an excellent experience for both existing and prospective members.
• This role sits at the heart of the member experience.
• Someone who notices the details, takes ownership and genuinely cares about the club environment and member experience.

Confirmed role details

• Jetts Fitness Hammersmith — Full-Time.
• Like everyone in our team, you will also contribute to the smooth running of the club on shift — whether that is keeping the floor tidy, supporting a colleague or stepping in where.

Candidate fit

• Help ensure every enquiry is handled professionally and that prospective members receive a welcoming and positive first impression of the club.

Additional role context

• The UK's leading fitness & leisure recruitment specialists.
• Trusted by the industry's best businesses since 2015.
• Contact us 07746 791415 or email contact any of the team via People.