Membership Specialist

This Membership Specialist role is focused on serving as a primary point of contact for our members, this role ensures timely, accurate, and responsive support while identifying and communicating with member needs internally. It would suit someone who can bring reliability, clear communication, and practical judgement to the role.

Where the work sits

This is a hybrid position and must report to London, UK office two days per week. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.

How the role works day to day

Serving as a primary point of contact for our members, this role ensures timely, accurate, and responsive support while identifying and communicating with member needs internally. Ensure members receive requested products, services, and support efficiently and accurately.

What helps in this setting

careful practical judgement. Strong professional approach.

Practical details

• Work model: Hybrid.

What needs to be in place

• Communicate with member needs, feedback, and trends to internal teams to improve programs and services.
• A minimum of two years of experience in customer-facing, member services, or account support role required.
• Serve as a primary point of contact for member inquiries related to FS-ISAC platforms, programs, and services.