Neighbourhood Officer

Neighbourhood Officer focuses on delivering a customer-focused housing service by managing tenancies effectively, ensuring compliance with policies, and supporting sustainable communities.

What the role involves

• Delivering a customer-focused housing service by managing tenancies effectively, ensuring compliance with policies, and supporting sustainable communities.
• Managing allocations, lettings, and voids to minimise turnaround times, uphold nomination agreements.
• Maintaining properties to lettable standards.
• Maintaining strong performance and compliance by meeting KPIs, producing reports, ensuring accurate data management, and building effective partnerships with statutory and voluntar.

Skills and requirements

• Resolve anti-social behaviour cases in line with policy, working with partners and preparing evidence for legal action when required.
• Previous experience in a frontline Housing role.
• Valid UK drivers license.

Candidate fit

• Maximise rental income through proactive arrears management, debt advice, and court representation where necessary.

Additional role context

• Promote resident participation and engagement by supporting tenant involvement activities, events, and consultations.
• Neighbourhood Officer – Housing Association – What You Need.