Network Engineer

The Network Engineer position centres on if you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337. It would suit someone who can bring you are an experienced and motivated network professional who thrives in technically complex, mission‑critical environments to the role.

Who the work supports

24/7 employee assistance programme with an easily accessible app! 🌟For this role, you need 5mpbs upload and 15mpbs download internet speed🌟.

How support shows up

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337. 🧠 Provide 4th line support for complex, escalated network and connectivity issues, using tools such as Wireshark, SIP tracing, and packet capture to diagnose root causes and delive. 🤝 Deliver clear technical guidance to customers, housing providers, local authorities, and partners on network connectivity, IP configuration, and digital telecare integrations—rem.

The approach that fits

You are an experienced and motivated network professional who thrives in technically complex, mission‑critical environments. & PERSONAL ATTRIBUTES🤝🗣️ Confident communicator, able to engage effectively with technical teams, customers, housing providers, local authorities, and senior stakeholders. Strong professional approach.

What needs to be in place

• 🖥️ Hands‑on experience with IT infrastructure and IP configuration, including routers, switches, firewalls, and SIP/VoIP systems in live operational environments.
• 📊 Experience in technical support environments, including incident management, change control, and service improvement activities.
• 🔌 Strong technical knowledge of IP networking, SIP/VoIP, TCP/IP, DNS, DHCP, VLANs, firewalls, and cloud technologies, ideally within life‑safety or mission‑critical systems.

Job details

• 🛠️ Design, deploy, and maintain Appello’s network infrastructure (LAN, WAN, VLANs, Wi‑Fi, DNS, DHCP, routing) to ensure high availability and performance across all sites and remot.
• Pension Scheme, up to 4% Company matched.
• All screening must be completed prior to your start date, which may result in the start date being adjusted if required.🌍This role is a UK based role and any hybrid/remote work mus.
• Work model: Remote.

Requirements mentioned

• DBS check
• Excel