New Member & Sales Host

New Member & Sales Host focuses on maintain consistent follow-up using crm systems.

What the role involves

• Maintain consistent follow-up using CRM systems.
• Supporting the smooth operation of the club and uphold all Virgin Active brand standards.

Skills and requirements

• Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs.
• We take value in recruiting the very best team members who work behind the scenes to support our clubs in delivering a world-class member experience.
• Deliver a tailored onboarding experience.
• Collaborate with instructors, trainers, and club teams to ensure a seamless experience.

Confirmed role details

• 30 days (including bank holidays) annual leave – and we want you take them.
• Access to The Peoples Pension, with our contributions at 3%.
• Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.

Candidate fit

• Maintaining high standards of administration, time management, and communication.
• A proactive, positive attitude and a natural sense of care and hospitality.

Additional role context

• Guide members through their first 90 days, ensuring regular engagement and a sense of belonging.
• We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.
• Join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Med.