Night Helpline Counsellor Remote

Helpline Counsellor focuses on provide high-quality telephone counselling and online cbt support.

What the role involves

• Provide high-quality telephone counselling and online CBT support.
• Assess client needs and direct to appropriate support.
• Managing distressed clients, safeguarding issues, and risk concerns.
• Record all interactions accurately on internal systems.
• Complete training and use skills in trauma, suicide, and safeguarding.
• Meet individual and team goals, managing calls and enquiries efficiently.

Skills and requirements

• Registered with a recognised professional counselling body.
• Comfortable in a fast-paced helpline environment.
• Strong computer and CRM skills.
• Experience handling safeguarding and suicidal ideation.

Confirmed role details

• £30,000–£34,000 FTE (£27,000–£30,600 actual for 33.75 hours) + £3,000 overnight bonus.
• Staff wellbeing initiatives and company incentives.

Additional role context

• There is now an opening for an experienced counselling professional to join a growing, service-led organisation providing employee support and occupational health services.
• Provide emotional support via a 24/7 helpline, complete clinical and risk assessments, act as an online CBT mentor.
• Handle calls, emails, and live chat contacts.

Known job details

• Pay: £30,000–£34,000