Night Shift Team Leader

Shift Team Leader focuses on coordinate priorities, people, activity, budgets, projects, or operational standards according to the role.

What the role involves

• Coordinate priorities, people, activity, budgets, projects, or operational standards according to the role.
• Track progress, solve delivery issues, and communicate clearly with relevant stakeholders.

Skills and requirements

• Experience leading or coaching a team in a customer‑focused environment.
• Confidence making decisions and managing performance.
• Experience in a contact centre, technical support, or service‑based environment.
• Familiarity with KPIs, service levels, and operational reporting.

Confirmed role details

• 4‑on / 4‑off schedule.
• We’re looking for an experienced and people‑focused Team Manager to lead our ADT Support team.
• Bonus Plan: Designed to reward your impact.
• Generous Leave: 25 days of annual leave plus time off in lieu for any Bank Holidays worked.

Candidate fit

• hands-on leadership, organisation, coaching, and reliable follow-through