NOC Engineer

NOC Engineer focuses on provide support for technical support, r&d, product, and other internal teams.

What the role involves

• Provide support for Technical Support, R&D, Product, and other internal teams.
• Performs routine health checks over and above automated monitoring to ensure the quickest detection time for service affecting issues.
• Works with both internal and external teams to assist in escalated troubleshooting for issues relating to NICE CX products and platforms.
• Interfaces with internal product teams to ensure the NOC remains current on new and planned product additions or updates.
• Familiar with industry standard tools such as IP Monitor, SolarWinds, and BMC in addition to a set of internal custom tools used in network management.
• Manages events and incidents from cradle to grave, providing initial troubleshooting and resolution while working with other teams or vendors as necessary to provide restoration.

Skills and requirements

• Degree in Computer Sciences, Information Technology, Information Services, or equivalent work experience.
• 3+ years’ experience working in a technical or support role within telecommunications, data network, or application server environment.
• Experience in creating, utilizing, and maintaining technical documentation.
• Experience working in a windows server environment as it relates to server and software management tasks.

Confirmed role details

• At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week.

Candidate fit

• Provide a central hub of communication regarding the status and ongoing events within the network and platform.

Additional role context

• Performs duties in a flexible fashion as the Network Operations Center is open 24x7x365.25.
• Expertise with VoIP Gateways, SS7 Controllers and soft switches.