Ocean Freight Operations Specialist

Ocean Freight Operations Specialist focuses on delivering excellent customer service through our dgf’s 10 customer commitments.

What the role involves

• Delivering excellent customer service through our DGF’s 10 Customer Commitments.
• Drive and commit to the Company’s overall Strategy.
• Managing end-to-end process for OFR Exports and designated customers.
• Administration and management of own operational data, included financial review.
• Monitor objectives set by Station Manager in terms of profitability maximisation, volume growth and service quality.
• Creates, develops and maintains good relationships with customers and service providers.

Skills and requirements

• Proven exports experience with a good knowledge of Customer Service & Ocean Freight processes and systems.
• A proven ability to identify and meet customer service needs in a professional and friendly manner.
• Ability to lead and motive a team to achieve KPI’s.
• A level education or broad GCSE level education.

Confirmed role details

• Generous holiday entitlement.
• Eligibility to participate in the Employee Incentive Bonus Scheme.
• Pension scheme which includes life assurance.
• A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts.