Omnichannel Engagement Manager

This Omnichannel Engagement Manager opportunity is built around supporting the planning, development, coordination, implementation, and evolution of the Omnichannel Customer Engagement (OCE) strategy and programmes. It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

Where ownership sits

The postholder will lead the design and execution of integrated, data-driven engagement strategies across digital and field channels for the UK & Ireland portfolio. Of-the-art digital resources and best-in-class practices within and beyond the pharmaceutical industry.

Management responsibilities

Supporting the planning, development, coordination, implementation, and evolution of the Omnichannel Customer Engagement (OCE) strategy and programmes. Develop and refine OCE processes and technological solutions. Managing digital platforms and tools supporting cross-functional initiatives.

Leadership skills and experience

• 5–7 years’ experience in the pharmaceutical industry.
• Demonstrable experience in omnichannel or multichannel marketing within a UK pharmaceutical or medtech organisation.
• Strong knowledge of UK pharmaceutical regulations, including the ABPI Code of Practice, GDPR, and MHRA guidance.

Practical details

• If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit.
• Work model: Remote.